Global Bank Wants To Develop a Data-driven Agile Digitalization Strategy

A well-respected global bank leveraged Comparative Agility to better understand how they are doing regarding key dimensions of their digital transformation efforts.

They wanted to benchmark themselves to a context-relevant peer group and use this information to fuel strategic transformation efforts and investments across all levels of the enterprise.

+30% Quality+20% Customer Satisfaction

Within two weeks, this financial organization with over 300 squads divided into +20 tribes defined its rollout strategy, distributed collectors, and started gaining insights into how they are doing against their peers and where to focus their time first.

Based on the insights gained from the comprehensive analysis, the financial institution allocates investments in key areas at the organizational level and informs the strategic transformation roadmap.

Top impediments to organizational agility are identified in each line of business, identifying where the organization can gain the most impact to quality and customer satisfaction.

Within 12 months, quality (as measured by defects in production per release) had improved by nearly 30%; customer satisfaction (as measured by NPS) had improved by 20% YoY.

The organization plans to focus on speed-to-market and adaptive planning next.