Collaborative Empathy
The Collaborative Empathy survey helps teams assess their collaboration effectiveness using five dimensions of empathy: Resonating with Emotions, Reasoning about Experiences, Reflecting back Understanding, Responding with Compassion, and Resourcing for Support.
Created by:
Andrea Goulet
Founder & Chief Technical Officer of Heartware
Improve levels of well-being, innovation, and achievement
Empathy is the mechanism that enables individuals to collaborate in groups to solve complex problems. When teams understand the technical nuances of empathy, they can more easily identify specific practices they can leverage to improve levels of well-being, innovation, and achievement.
Sample Questions
Reason About Experiences
We structure our work so that there is time to interact and deepen interpersonal relationships.
Reflect Back Understanding
Our team holds each other accountable with clear expectations and consequences.
Resonate With Emotions
Our team is fully present and engaged in our work.
Resonate With Emotions
We relate to each other as humans, regardless of our roles or titles in the organization.
Resource For Support
Team members regularly take care of their own physical and emotional well-being.
Respond With Compassion
We recognize and value important contributions that are easy to overlook.
Resource For Support
We encourage individual team members to pursue hobbies and interests outside of work.
Reflect Back Understanding
Our team assesses intentions by listening to individual perspectives instead of making assumptions.
Reflect Back Understanding
When there is tension in relationships, it is resolved directly and promptly.
Top Features
Leverage new neuroscience findings to pinpoint specific empathy patterns and practices your team can use to collaborate effectively.
Enhance levels of trust, psychological safety, and belonging — key components of high-performing teams.
Identify specific areas to focus on to improve the levels of creativity and collaboration at your organization.
Reduce burnout, frustration, and stress by mapping specific areas to support your team's health and well-being.
Andrea Goulet
Founder & Chief Technical Officer of Heartware
Andrea Goulet is on a mission to integrate empathy into the tech industry. As a sought-after keynote speaker,
Andrea is best known for making empathy accessible to analytical skeptics. Her approach to empathy is pragmatic and practical,
and she has a particular knack for providing concrete and relevant ways to use empathy for software system health and resilience.
Through her online courses, Andrea has taught over 50,000 students how skills like empathy can lead to better software teams,
products, and codebases. Andrea is the author of the forthcoming book, Empathy-Driven Software Development and a passionate
community builder. Her ideas have been featured in prominent industry media, such as The First Round Review, InfoQ, Software
Engineering Daily, and more.
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